Last updated: 21 Dec 2025

Thank you for shopping with Buganzoni. We value your trust and strive to ensure customer satisfaction. Please read our Refunds & Returns Policy carefully before making a purchase.

1. Eligibility for Returns

Due to the nature of skincare and personal care products, we only accept returns under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery
  • The issue is reported within 48 hours of receiving the order
  • The product is unused, unopened, and in its original packaging

For hygiene and safety reasons, used or opened products are not eligible for return or refund.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened or used skincare products
  • Products damaged due to misuse or improper storage
  • Items purchased during sales, promotions, or discounts (unless defective)
  • Free or complimentary items

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos or videos of the product and packaging

Once verified, we will offer one of the following solutions:

  • Replacement of the product
  • Store credit
  • Refund (where applicable)

4. Refund Process

If your refund request is approved:

  • Refunds will be processed to the original payment method
  • Processing time may take 7–10 business days, depending on your payment provider
  • Shipping charges are non-refundable unless the error was on our part

5. Exchanges

We currently do not offer direct exchanges.
If eligible, you may return the product (as per policy) and place a new order.

6. Order Cancellation

Orders can only be canceled if:

  • The order has not yet been shipped

Once an order is shipped, it cannot be canceled.

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • If the issue persists, contact us for assistance

8. Contact Us

For all refund and return-related queries, please contact:

Buganzoni
Email: info@buganzoni.com
Website: www.buganzoni.com

Our support team will be happy to assist you.